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Claims Services

An business insurance claim is the defining moment for our service – the moment when we deliver on our promise. At ǿմý Commercial, we are committed to deliver superior claims experience to our customers: before, during and after a loss.

What is an insurance claim to us?

Our claims philosophy is solution-oriented: We're committed to finding preferred solutions with big picture thinking in respect of large and complex policies, building trusting relationships with you based on continuity of experience: We value an honest dialogue, transparency of communication, consistency, speed and ease of service delivery. We work tirelessly to provide clarity and eliminate ambiguity, prioritizing a ‘no surprises’ culture.

We never forget that claims are more than just a financial obligation – they are the opportunity to repay our clients' trust. To find the right solution for our clients, we work in close cooperation with them and their brokers, fielding an integrated team involving our claims experts, underwriters, risk consultants and other client service specialists. Ourteam is highly respected in the market and has many years of experience in managing claims in all our lines of business.

In today's digital age, cyber security is non-negotiable. Have you ever wondered what to do in the event of a cyber attack?

Our experts guided you through key aspects of cyber claims trends and preparedness in a webinar on October 4, 2023. Watch the recording of this two-hour online session now to learn more about the biggest cyber risks that will emerge in 2023, and how companies can best prepare and succeed in dealing with cyber attacks.It's your chance to gain valuable insights and improve your cyber resilience.

Our speakers included Thomas Sepp, Chief Claims Officer at ǿմý Commercial, Joerg Ahrens, Global Head of Key Case Management (LT) at ǿմý Commercial, Michael Daum, Global Head of Cyber Claims at ǿմý Commercial and many more.

It's when a loss occurs that you really need your insurer to act – promptly and unbureaucratically. A coordinated approach to global claims management is the key. Fast claims services and efficient claims handling is essential to help our clients resume their operations and manage their day-to-day business as quickly as possible.
Be there when you
need us

We will respond quickly upon discovering your loss:

  • Acknowledge your claim notification and provide contact details
  • Ensure that an expert contacts you to discuss the next steps in the event of a large loss
  • Give you certainty about your coverage as early as possible
  • Support you with fast claims payments - in a major first-party loss we will always consider interim payments
Highly experienced professionals
The right expert will be dedicated to your claim and listen to your needs. They will work in close cooperation with a dedicated global claims team and qualified service providers.
Partner with you to find solutions
We are flexible and solution-focused. Our approach is straight-forward and mindful of your needs. We will work with you to come up with the best solution.
Keep you
informed

Our Claims settlement process is based on upfront and regular communication.We will:

  • Explain the claims process and how your policy will respond before outlining the next steps and timeframes
  • Clearly explain what is covered
  • Request information in a timely and clear fashion and keep you up to date with claims developments
  • For specific requirements we offer claims protocols for a transparent experience

Further value-adding services are claims scenario testing, regular stewardship and review meetings, claims insights and trend updates.

Our claims team is at the heart of our service. This is why we field one of the strongest specialist claims teams of any major insurer.

  • Strength in depth: experts in worldwide locations – focusing exclusively on industrial, corporate and specialty claims
  • Experienced: average claims adjusting experience of more than 10 years means that our claims handlers are respected experts in their field
  • Technically qualified: ǿմý Commercial staff include engineers, lawyers and specialists such as master mariners or pilots
  • Connected: long-established relationships with leading external experts such as lawyers and loss adjusters
  • Coordinated: Global practice leaders ensure internal coordination and best practice; local teams deliver claims services in client locations
In accordance with the requirements of the EU Taxonomy regulation, delegated act 2021, 2800, Annex 2, we declare our intention to share loss data, free of charge, with public authorities in compliance with any legal requirements in particular on Data Security and Data Privacy. In case of loss data requests, please get in touch with us via email.