ÐÇ¿Õ´«Ã½

Strikes, riots and civil commotion –
a test of business resilience

Report | February 2023
In an unstable world, how and why are tensions likely to flare up, and what does this mean for business?
In a global context of what some are calling a ‘perma-crisis’ or ‘poly-crisis’, businesses are increasingly witnessing, directly or indirectly, the impact of protest movements and civil unrest on their operations, a trend that is forecast to grow throughout this year.

After the earth-shattering shock of the Covid-19 pandemic through 2020 and 2021, there was no easy return to business as usual in 2022. Russia’s invasion of Ukraine at the start of the year dealt a blow to recovering economies around the world as surging inflation ramped up the cost of fuel, food, and finance.

Since then populations feeling the financial heat have made their frustrations known in growing incidences of unrest across the globe, with faith in governments and institutions foundering and a political spectrum that is increasingly polarized.

Civil unrest risks rose in over 50% of countries between Q2 and Q3 2022, according to the Verisk Maplecroft [1]. Out of 198 countries, 101 saw an increase in risk, compared to 42 where risk decreased. This follows a trend of increasing instability since the Global Financial Crisis some 15 years ago. Violent demonstrations have recorded the largest deterioration of all indicators, worsening by nearly 50% since 2008.

Little wonder that ‘political risks and violence’ was deemed a top 10 risk by respondents in the recent ÐÇ¿Õ´«Ã½ Risk BarometerÌý2023 [2], moving up to 10th place from 13 in the annual survey of risk management experts around the world. It was ranked third by the telecommunications and professional services sectors, eighth for large businesses, and 10th for mid-size businesses. Turkey and Nigeria both ranked it second, Denmark and Poland third, Argentina fifth, and India and Japan sixth.

“Of course, the war in Ukraine is a major contributing factor to those rankings,†says Srdjan Todorovic, Head of Political Violence and Hostile Environment Solutions at ÐÇ¿Õ´«Ã½ Commercial. “But tellingly, our research shows the combined risks of strikes, riots and civil commotion account for a score of nearly 70% in the political violence risks of most concern, representing the real threat these pose to businesses.â€

Just over half of the anti-government protests globally inÌý2022 were [3], and with publicÌýconfidence in the financial future shaky, civil unrest isÌýexpected to remain a cause for concern throughout 2023.ÌýEconomic optimism has collapsed globally, according toÌýthe [4], falling from 50% toÌý40%. Half the countries surveyed showed a year-over-yearÌýdouble-digit decline in the belief that their families will beÌýbetter off in five years’ time.Ìý

There are some more hopeful signs that the cost-of-livingÌýcrisis may be reaching a peak, with 68% respondents to aÌýWorld Economic Forum survey saying they expect the [5] by the end of 2023 and two thirdsÌýoptimistic about an improvement in the energy crisis by theÌýyear end.ÌýNonetheless, ongoing public frustration with economicÌýfailures, as well as other, longer-standing grievances,Ìýcontinues to foment civil unrest.Ìý

“When I look at this year’s rankings in the ÐÇ¿Õ´«Ã½ RiskÌýBarometer, there are some blind spots for me,†said LudovicÌýSubran, ÐÇ¿Õ´«Ã½ Group Chief Economist in a recent ÐÇ¿Õ´«Ã½ webinar on this topic. “If I were thinking about risks that areÌýranked quite low, but are important, I would have to sayÌý‘political risks and violence’ is the main one.â€Ìý

Businesses need to remain vigilant about the differentÌýtypes of threat that strikes, riots and civil commotionÌý(SRCC) pose to their activities. In this report, ÐÇ¿Õ´«Ã½ expertsÌýtake an overview of the risk landscape, discuss the keyÌýdrivers galvanizing the global rise in civil disturbance,Ìýand share insights on how businesses can withstand andÌýmitigate for these.

significant anti-government protestsÌýhave erupted worldwide
countries have experienced significant protests
of significant protests have lasted moreÌýthan three months
significant economic anti-governmentÌýprotests have occurred since 2017
Source: [6] last updatedÌýFebruary 6, 2023.

Strikes, riots and civil commotion (SRCC)Ìýactivity can impact businesses in many ways.ÌýThose in the immediate vicinity of unrest canÌýsuffer business interruption losses and materialÌýdamage to property or assets, while indirectÌýdamage can be inflicted on companies in theÌýform of ‘loss of attraction’ or ‘denial of access’ toÌýtheir premises.

As unrest can now spread more quickly andÌýwidely – thanks in part to the power of socialÌýmedia – financial costs are mounting.ÌýEconomic and insured losses from protests canÌýbe considerable, resulting in significant claimsÌýfor companies and their insurers.

Damages to infrastructureÌýand output in Peru duringÌýprotests between DecemberÌý2022 and late January 2023 (7)
Insurance claims forÌýthe South African riotsÌýof July 2021 (8)
Economic lossesÌýsuffered by ColombiaÌýin 2021 during anti-governmentÌýprotests (9)Ìý
Insured losses afterÌýunrest in the US following the death ofÌýGeorge Floyd in 2020 (10)
Insured lossesÌýafter the 2019 demonstrationsÌýin Chile (11)Ìý
Cost to FrenchÌýretailers of the YellowÌýVest or Gilets JaunesÌýprotests in 2018 (12)
Approximate loss estimates based on third party reports. Economic or insured losses as stated, depending on publicly-availableÌýreporting for each event.

“Incidences of SRCC have not only increased in recent years, but have become more intense and catastrophic,†says Srdjan Todorovic, Head of Political Violence and Hostile Environment Solutions at ÐÇ¿Õ´«Ã½ Commercial. “We have seen multibillion-dollar events in America, Chile, and Colombia. The threat is changing, and although many of the reasons for it are universal – whether economic, political, or environmental – it plays out differently in different regions, with various levels of violence and disruption. The rapid galvanizing effect of social media means unrest can occur in multiple locations simultaneously, and retail chains, for example, can suffer multiple losses in one event.â€

Depending on the nature of the unrest, targets or casualties could include:

  • Government, army or police buildings or infrastructure
  • Transport infrastructure and hubs
  • Retail premises, particularly those with high-value assets; pharmacies; those that are foreign-owned or represent globalization and/or the economic interests of a former colonial power
  • Private enterprises, including those that are foreign-owned or believed to have supported an unpopular government
  • Critical assets, such as petrol stations, or those of high value
  • Distribution centers for critical goods and assets
  • Tourism and hospitality businesses, including those in countries that international governments have deemed inadvisable for non-essential travel
  • Supply chains – if disrupted, this could lead to resource nationalism as governments attempt to ensure supply of essential goods to their own countries.
Total number of respondents: 357. Respondents could select more than one risk.
ÐÇ¿Õ´«Ã½ experts identify the five consistent factors they expectÌýto power ongoing incidences of SRCC around the world.

Global inflation is expected to fall from 8.8% in 2022 to 6.6% in 2023, accordingÌýto the Ìý[13]. However, the after-effects of multi-decadeÌýhighs in inflation rates around the world, largely attributable to risingÌýenergy prices and the war in Ukraine, continue to take their toll. Supply chainÌýshocks, market volatility, and surging costs for food, fuel, fertilizer, and debtÌýhave seen the cost-of-living soar. Inflation rates above 10% were not uncommonÌýaround the world in 2022, with Argentina reaching a high of 94.8% and TurkeyÌý84.4%. Protests about the cost of fuel have been widespread and occurred onÌýevery continent apart from Antarctica and up to [14] people now faceÌýacute food insecurity, estimates The World Food Programme.Ìý

Socioeconomic pressures appear to be intensifying. [15] shows 48 countries registered an uptick in risk in 2022 – theÌýbiggest-ever rise – including many in Europe. “As the social pressure cookerÌýproves increasingly unable to contain the discontent of populations facingÌýprotracted economic hardship, the frequency and magnitude of the backlashÌýagainst political institutions will remain near boiling point throughout 2023,â€Ìýsays Jimena Blanco, Chief Analyst at Verisk Maplecroft.

“The cost-of-living protests have not been confined to the poorer nations of theÌýGlobal South,†says Srdjan Todorovic, Head of Political Violence and HostileÌýEnvironment Solutions at ÐÇ¿Õ´«Ã½ Commercial. “In the UK alone, there have been at least [16], causing disruption over multipleÌýdays, with more disruption planned for coming months. However, the nationsÌýwith deeper pockets, those that are fiscally astute and stable, are better able toÌýmitigate the economic impacts of inflation on their populations.Ìý

“Most economic protests have been allied with the left-wing of the politicalÌýspectrum, linked to trade unions or organizations calling for reforms, but thereÌýhave been protests about price hikes by the far right, too, such as in Germany, aÌýcountry that is financially stable,†says Todorovic. In October 2022, Ìý[17] took place in Berlin, organized by the hard-right AlternativeÌýfor Germany (AfD), attracting 10,000 people. “We’ve also seen an uptick inÌýfar-right activities in France,†adds Todorovic. Thirteen members of a far-rightÌýsocial media group went on trial in January [2023] for plotting to assassinateÌýPresident Macron.

“The concern is, what happens if far-right protests escalate in poorer countries,Ìýwith fewer resources to mitigate economic hardship and address grievances.ÌýWe could see growing violence against minority communities in these countries,Ìýleading to increases in crime and disorder. Galvanizing the far-right voteÌýcould also lead to changes in government policy or governments themselves,Ìýheightening uncertainty. In the EU, for example, we’ve seen that far-rightÌýpoliticians are less likely to practice moderate politics. They depend upon – andÌýgrow in – division,†says Todorovic.

Governments that are thought to be corrupt or perceived to have been in power for too long can bring people out on to the streets. Economic grievances about food, fuel, pay, or pensions can expand from issues-led demonstrations to wider anti-government movements. In 2022 and early 2023 protests ignited over the rights of women and minorities in Iran, fuel prices in Kazakhstan, economic failures in Sri Lanka, abortion rights in the US, and Covid restrictions in China. Europe continues to be hit by multiple strikes over pay and working conditions. Political instability in Peru, Brazil and Argentina has also resulted in widespread and violent protest.

In response to civil unrest, authoritarian governments were more likely to use lethal force against protesters – authorities in countries deemed Ìý[18] in the Global Protest Tracker Ìý[19] in 2022 – three times the share in ‘partly free’ countries and six times the proportion in ‘free’ countries. “And those governments didn’t just clamp down physically on protesters. Many autocratic regimes sought to limit access to the internet, social media, and the use of apps,†says Etienne Cheret, Regional Practice Group Leader, Crisis Management, for the Mediterranean & Africa Region, at ÐÇ¿Õ´«Ã½ Commercial. “They know how much the exposure of unrest has been amplified by the power of social media.â€

Governments are now distrusted in 16 of the 28 countries surveyed for the [20] in 2022, including the US (42%), the UK (37%), Japan (33%) and Argentina (20%). The media is distrusted in 15 of the 28 countries, including Germany (47%), the US (43%), Australia (38%) and South Korea (27%).

Political divisions are stoking tensions aroundÌýthe world, as the gaps between ideologiesÌýand incomes grow wider. Although globalÌýinequality has decreased over the past 30Ìýyears, [21] particularly in advanced economies, almostÌý90% of which have seen an increase. This canÌýundermine social cohesion.Ìý

In some countries, polarizing leaders haveÌýsought to inflame resentments by calling forÌýradical policy change, disputing election results,Ìýor playing on nationalist sentiment. PolarizedÌýopinions can become particularly entrenchedÌýon social media platforms, which create ‘echoÌýchambers’ where personal views are amplifiedÌýand reinforced.Ìý

“Countries with a high level of polarizedÌýpolitics, such as Argentina, the US, and SouthÌýAfrica, for example, are perceived by manyÌýto carry a higher risk of unrest,†says EtienneÌýCheret, Regional Practice Group Leader,ÌýCrisis Management, for the Mediterranean &ÌýAfrica Region, at ÐÇ¿Õ´«Ã½ Commercial. “Where protests areÌýparticularly disruptive, there is also the dangerÌýof counter-movements in retaliation, which canÌýescalate conflict.â€

The perfect storm of socioeconomic and political factors has driven anti-government protests to new highs, fueled by a sense of injustice, whether it’s economic, racial, political, religious, or ethnic. A proliferation of social media platforms offers forums for discussion and communication tools for gathering, allowing large or multiple groups to coordinate within a short period of time and giving voice to those who feel underrepresented or unheard. In recent years, movements that have been significantly galvanized by social media include the global Occupy movement against economic inequality, the Black Lives Matter protests highlighting racial inequality, the #MeToo movement against sexual abuse and harassment, and the Stop the Steal campaign, which falsely claimed electoral fraud in the election of US president Joe Biden.

“Where politics are polarized, people can feel a greater sense that their personal values are under attack and will take to the streets to defend them,†says Srdjan Todorovic, Head of Political Violence and Hostile Environment Solutions at ÐÇ¿Õ´«Ã½ Commercial.

Populist politicians and those with anti-establishment sentiment, bolstered by social media, have amplified grievances around the perceived loss of civil liberties, fiscal policies, or elites, which has given rise to conspiracy theories and the spread of disinformation.

“Riots can erupt as a result around a single flashpoint, such as a heavy-handed response by authorities that is deemed unjust,†Todorovic continues. “These can then escalate across a wider area, with larger numbers of people involved, to become civil commotion. If this spills over into violence and opportunism, businesses can be vulnerable to property damage and looting. We saw this in London in 2011, after peaceful protests at the shooting of a black man by police escalated into violent unrest across the capital and other English cities, with social media a contributory factor. An estimated [22] was done to retailers and businesses in London alone.â€

In the UK, Just Stop Oil activists poured soup on a Van Gogh painting, in the Netherlands Greenpeace and Extinction Rebellion activists sat around private jets at Schiphol Airport to prevent them leaving, and in Germany, climate campaigner Greta Thunberg was pictured being carried by police from a protest to stop an abandoned village being demolished to make way for a coalmine. Environmental protestors made colorful headlines in 2022, and continue to do so in 2023, as they drew attention to their cause.

“Climate change demonstrations tend not to be violent, but they can be disruptive, particularly if they affect transport infrastructure. We expect this kind of activity to continue, if not escalate, in the coming year,†says Etienne Cheret, Regional Practice Group Leader, Crisis Management, for the Mediterranean & Africa Region, at ÐÇ¿Õ´«Ã½ Commercial.

“Where governments are seen to row back on climate-change progress, such as fracking or reopening coalmines as a solution to reliance on Russian gas, there could be unrest. Businesses that are deemed to profit excessively from fossil fuels while many people struggle to put food on the table could be targeted. This is connected to wider concerns around ESG – environmental, social, and governance issues – which have been rising up the agenda for a few years.â€

In addition, climate change has contributed to rising food insecurity as agricultural yields and supply chains, including shipping waterways, have been impacted. If there are price hikes or food shortages as a result it could spark further unrest in the future.

“Incidences of civil unrest can be difficult to predict because they often start with a specific trigger such as a change in government, a piece of new legislation or a sudden price rise,†says Etienne Cheret, Regional Practice Group Leader, Crisis Management, for the Mediterranean & Africa Region, at ÐÇ¿Õ´«Ã½ Commercial. “The public pushback we saw in China against Covid restrictions at the end of 2022 was surprising in its intensity and triggered by a horrific fire in an apartment block. Violent unrest in the relatively stable West African nation of Senegal in 2021 was sparked by the arrest of an opposition politician on rape and insurrection charges. These events took many by surprise.

“One of the regions that we are most watchful of at the moment is North Africa. It is highly dependent on wheat imported from Ukraine and Russia and is exposed to price shocks in food and energy. We’ve seen a democratic backslide in Tunisia, which is significant, as it was the cradle of the Arab Spring and widely believed to be the region’s success story in terms of democratic transition.â€

“Latin America is also a region in flux, with Brazil, Peru and Argentina particularly on our radar,†adds Srdjan Todorovic, Head of Political Violence and Hostile Environment Solutions at ÐÇ¿Õ´«Ã½ Commercial. “Politics in the region can be volatile and polarized, and instability can be compounded by organized crime in some areas. Governments can veer from left to right every two or three electoral cycles and in between you see counter-movements developing. This kind of political shifting is rarely positive for progress or growth.

“Elsewhere, we are keeping an eye on the movement of the far right in mainland Europe. The outcome of the corruption trial of former president Jacob Zuma in South Africa could be a flashpoint, and China may be vulnerable if the government is unable to cope with a steep rise in Covid cases. Unrest in Sri Lanka is subdued for the moment, but the underlying reasons behind it – namely economic failure – have not gone away.

“Wherever protests take place in the world, if the issues that spark them are not resolved, they will persist,†Todorovic warns.

“Incidents of social unrest have been rising since the Global Financial Crisis of 2008,†says Srdjan Todorovic, Head of Global Political Violence and Hostile Environment Solutions at ÐÇ¿Õ´«Ã½ Commercial. “We expect these to continue throughout 2023 and beyond, given the shock of the Ukraine conflict, the cost-of-living crisis, economic slowdown, and the polarized politics that have created tensions around the world. We are seeing rising interest from risk managers in specialist cover for political violence, as some traditional property and casualty insurers have stepped back from the exposures associated with strikes, riots and civil commotion (SRCC) insurance.

“The buying habits and demand remain the same for full political violence perils, but there have been significant losses in the standalone political violence and terrorism insurance market. The impact of these losses has prompted many buyers to reconsider and reassess their limits and coverage needs as a consequence of the contraction in available reinsurance/treaty capacity,†Todorovic concludes.

SRCC risks are not just financial but can also impact operations, reputations, supply chains and operatives who work in or close to high-risk areas. So what can companies do to safeguard their assets and ensure business activities can continue? ÐÇ¿Õ´«Ã½ Commercial risk experts suggest taking the following steps when you first spot signs of any unrest or political violence that could impact your business.

  • Stay abreast of news on planned protests and government policies and implement a business continuity plan (BCP) in advance if you do not have one in place already
  • Revise and update your BCP if needed. Your BCP and your business processes might need amending if a regime introduces new requirements or there is a risk of sanctions
  • Retail businesses on the high street should increase security and/or reduce inventory, including those with high-value assets, those that are multinational or foreign-owned, petrol stations, pharmacies, and banks. Consider temporary relocation of inventory or assets if you are highly likely to be affected
  • Implement increased security measures at distribution centers
  • Prepare for moving more services online to support business continuity
  • Protect your supply chains by ensuring diversity of geography and companies
  • Review your insurance policies. Property policies may cover political violence claims in some cases but insurers also offer specialist coverage to mitigate the impact of strikes, riots and civil commotion via the specialist political violence market.

There are various types of insurance available to cover different political violence risk scenarios. Regardless of which type is selected, all political violence and terrorism insurance types can include the following main coverages:

Property coverage

  • Physical damage/losses sustained from an insured peril

Business interruption/Contingent business interruption (CBI) coverage

  • Reduction to gross/net earnings suffered due to the necessary interruption of a business’ operations; and expenses incurred in attempting to reduce loss or increase operations elsewhere. Denial of access due to civil or military authority; supply chain issues.

Standalone terrorism and sabotage insurance

  • Act of terrorism: An act or series of acts, including the use of force or violence, by any person or group(s) of persons whether acting alone or on behalf of any organization(s) committed for political, religious or ideological purposes
  • Sabotage: Any wilful physical damage or destruction perpetrated for political reasons by known or unknown person(s)

Standalone strikes, riots and civil commotion insurance

  • Strikes: Any wilful act of any striker/locked-out worker during a strike; any act of a lawful authority to suppress or minimize the strike’s consequence
  • Riots, civil commotions: Any political act committed in the course of a disturbance of the public peace by a group of persons; any act of a lawful authority’s act to suppress or minimize a riot

Political violence insurance

  • Malicious damage: Physical loss/damage resulting from a malicious political act committed during a public disturbance
  • Insurrection, revolution and rebellion: Deliberate, organized armed citizen/subject resistance to a sovereign government’s laws
  • Coup d’état; mutiny: Sudden, violent and illegal overthrow of a sovereign government; resistance by members of legally armed or peace-keeping forces to a superior officer
  • War; civil war: Conflict between two or more sovereign nations, declared or undeclared; a war carried out between or among opposing citizens of the same country or nation
Note: “Full†political violence insurance includes all of the above. Coverage for any of the above could include physical damage, BI, (CBI), denial of access, delay in start-up and advanced loss of profit for construction projects, for example.
Damage to property, business interruption and loss of income do not only affect those businesses directly impacted by riots or unrest. A ‘denial of access’ scenario can result when losses are sustained because access or entrance to a business is prevented, while ‘loss of attraction’ can occur when the number of visitors to a business is reduced if a local landmark, hub or place where people usually gather is closed. Retail, leisure and hospitality businesses are particularly vulnerable.
[1] Verisk Maplecroft, 101 countries witness rise in civil unrest in last quarter, September 1, 2022
[2] ÐÇ¿Õ´«Ã½ Risk Barometer, January 2023
[3] Carnegie Endowment for International Peace, Economic anger dominated global protests, December 8, 2022
[4] 2023 Edelman Trust Barometer Global Report, January 15, 2023
[5] World Economic Forum, Chief economists say global recession likely in 2023, but pressures on food, energy and inflation may be peaking, January 16, 2023
[6] Carnegie Endowment for International Peace, Global Protest Tracker, February 2023
[7] BBC News, Peru’s President Boluarte calls for truce as protests flare in Lima, January 25, 2023
[8] Sasria Soc Ltd, Sasria’s update on claims and payments since the July unrest, November 16, 2021
[9] Reuters, Colombia protests lose steam, but their economic toll rises, June 9, 2021
[10] World Economic Forum, How 2020 protests changed insurance forever, February 22, 2021
[11] Ibid.
[12] The New York Times, In Paris, ‘Yellow Vest’ protests cut sharply into city’s luxury trade, December 17, 2018
[13] International Monetary Fund, Inflation peaking amid low growth, January 2023
[14] World Food Programme, WFP at a glance, January 19, 2023
[15] Verisk Maplecroft, The Trendline – global political risk at highest level in five years, February 2, 2023
[16] CHC Global, Malicious Risk Report, February 1, 2023
[17] Le Monde, Germany’s far-right AfD seeks to rebound thanks to energy crisis and inflation, October 10, 2022
[18] Rating of a country according to the Freedom House’s annual Freedom in the World report at the time the protest started, reflecting the status of political rights and civil liberties in that country
[19] Carnegie Endowment for International Peace, Economic anger dominated global protests, December 8, 2022
[20] 2023 Edelman Trust Barometer reveals business is the only institution viewed as ethical and competent; emerges as ethical force for good in a polarized world
[21] International Monetary Fund, the IMF and income equality: introduction to inequality
[22] The Conversation, The London riots ten years on: how a crackdown on protest became their main legacy, August 2, 2021
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