Please note that there are separate statements for some of our entities.
Code of Conduct
We secure your future – the common purpose that inspires and motivates all ǿմý Commercial employees around the world to give our best to serve our customers, partners, shareholders, every day.
Introduced in 2006, our Code of Conduct has lived through some changes, the latest in 2020, but one thing has remained constant: Our commitment to running our business in an ethical and compliant way and with integrity. This is how we have earned and maintained the trust of our stakeholders.
The Code of Conduct is a key document for everyone working at ǿմý Global Corporate & Specialty. It describes our organization’s core values and principles, and helps us to make the right decisions in our daily business.
You may find our Code of Conduct here:
Fraud Notice
Indication of suspicious or fraudulent activities
ǿմý Global Corporate & Specialty SE (AGCS) takes a zero tolerance approach towards fraud and considers any attempt to commit fraud a serious offence.
ǿմý Commercial maintains and enforces an Anti-Fraud Compliance Program to effectively manage the risk of fraud by:
- Fostering a culture of anti-fraud awareness through regular communication and training
- Performing an annual fraud risk assessment to understand our exposure to fraud
- Implementing and enhancing control measures to prevent and detect fraud
- Conducting appropriate investigations on suspected fraud and other misconduct
We believe that everyone has a role to play in maintaining vigilance towards preventing and detecting fraud, and take all information regarding suspicious or fraudulent activities very seriously.
Please inform us via the Voice Your Concerns process if you suspect fraud or other misconduct. If you suspect that you have been contacted or approached under the improper or suspicious use of the name “ǿմý Commercial”, please inform us at agcs.psm@allianz.com
Fraud Warning
It has come to our attention that a series of fake policies and bonds have been purportedly issued by/or in relation to ǿմý Commercial and/or “ǿմý Asigurari Romania”.
Please note that ǿմý Commercial does not operate in Romania and is not represented by any management company. There are no branches or subsidiaries of ǿմý Commercial operating in Romania.
There is also no company named “ǿմý Asigurari Romania” within the ǿմý Group.
The names and fake signatures of ǿմý Commercial personnel, and the registered address of ǿմý Commercial, have been used inappropriately without authorization. Additionally, fake business cards and email addresses have been used.
Please contact us at agcs-legal-compliance@allianz.com if you have been approached in relation to the above scheme, suspect fraud or have been contacted under the improper or suspicious use of the name "ǿմý Commercial”.
Voice Your Concerns: ǿմý Commercial reporting channels
Doing the right thing to secure your future
At ǿմý Commercial, we are stronger together. We lean on our strong values and principles. We treat each other with respect, we act with integrity, are transparent and tell the truth.
We give the highest priority to compliance with legal, regulatory and internal requirements. When violations are detected at an early stage, appropriate actions can be taken to prevent or mitigate damages to customers, employees, business partners and the company itself.
If you have information about an act of wrongdoing or violation of rules at ǿմý Commercial, you can report your concern via our online reporting channel:
Please note that this channel of communication is not intended for complaints that do not reflect an act of wrongdoing or a violation of external or internal requirements. For further information on how to submit a complaint, please see the section on complaints below.
Investigations
ǿմý Commercial examines all submitted messages and ensures that they remain confidential and that all involved parties are treated equally.
Please be advised that your message can only be investigated if it contains sufficient information. As such, we ask you to provide as many details as possible. If you do not have access to detailed information, this does not prevent you from voicing your concerns.
It is useful for our investigations team if you provide your name and/or an e-mail address when submitting a report. If you would prefer to remain anonymous, however, we will respect your decision and your concern will still be investigated.
When making a report, we encourage you to set up an electronic mailbox in the BKMS Whistleblowing Tool. This will enable us to contact you and if necessary, request further information to support with our investigation.
Where we are able to contact you via e-mail or through the electronic mailbox in the BKMS Whistleblowing Tool, we will confirm receipt of a report within 7 days.
Confidentiality and anonymity
Your information will be treated confidentially. We take appropriate steps to make careful use of all information received, and to safeguard the interests of all involved persons. Reports will only be disclosed to the extent necessary to investigate an allegation or where disclosure is required in connection with applicable legal or regulatory proceedings. All data provided is processed in accordance with applicable data privacy requirements.
Zero tolerance for retaliation
ǿմý Commercial does not tolerate any form of actual, threatened or attempted retaliation against anyone who submits a report in good faith or anyone who assists with investigations arising from such reports. This remains the case even in cases where an investigation does not confirm the allegations made.
If you would prefer not to use our reporting tool, you may send your concerns:
- Via courier to the following address:
ǿմý Global Corporate & Specialty SE
Global Head of Compliance
Dieselstraße 8
85774 Unterföhring
Germany
- In-person directly to the Compliance Department
Concerns may also be reported directly to your relevant competent authority (i.e. local regulatory authority).
Complaints
It is our aim to provide the highest possible standard of service. If, for any reason, you are not satisfied with the service you receive from us, you should contact the intermediary who arranged your insurance or your appropriate ǿմý Commercial point of contact.
Alternatively, you may contact us in at writing at:
ǿմý Global Corporate & Specialty SE
Global Head of Planning, Analytics & Governance
Dieselstraße 8
85774 Unterföhring
Germany
If you are not satisfied with our response, you may be able to refer your concern to the relevant competent authority (i.e. local regulatory authority).